Casio SEG1 Error Codes & Troubleshooting
First time set up or factory reset
1. Unplug the machine and take out the batteries (or make sure none are inserted)
2. Key mode must be turned to the OFF position
3. Install the paper roll (making sure you hear a click when putting down the arm). You DO NOT have to put the plastic through the middle of the paper rolls, the spool is only used to gather the paper if you are keeping the journal.
4. Plug in the machine and wait for the printer to print on the paper (if the machine shows E10 on the display, the paper hasn’t been inserted correctly)
5. Press 0 (forEnglish language) then CA/AMT TEND (the large cash button)
6. Enter the date in the format ddmmyy
7. Enter the time using a 24hr clock
8. Turn the key to REG
9. Insert 2 x AA batteries (not supplied), if L appears on the screen the batteries have not been inserted correctly.
10. When entering a sum of money in to the till, DO NOT use a decimal point, £1.99 is entered as 199 then the department button.
Receipt Printing Mode
Receipt Printing Mode
How to set the machine to print standard customer receipts
PGM > 1 > CH
How to set the machine to print journal mode
PGM > 0 > CH
The machine is printing a EURO symbol
PGM mode > 3 > SUB TOTAL > 2422 > SUBTOTAL > 0 > CASH amount tendered
The cash drawer doesn’t open more than a few inches
Inside the cash drawer is blue semi clear plastic clamp (which is used to hold down notes / receipts) which sometimes becomes lodged in the top of the cash drawer in transit – therefore stopping the drawer from opening correctly.
To resolve this – you can sometimes get a ruler in drawer and release it. Or failing that you will need to open the cash drawer as far as you can and pull on it until it releases it self.
Error Codes
Code How to Resolve
0 If you have a flashing zero on the screen – this is to select language. Please see above for first time setup
L L letter appears on the left side of the display. This means low battery – either replace batteries or insert 2 x AA
E01 Mode switch position changed before finalization. CURE: Return the mode switch to its original setting and finalize the operation.
E10 Till roll error. Please insert a till roll
Installing till Rolls
You DO NOT put the plastic spool through the middle of the paper rolls, the spool is only used to gather up the paper if you are keeping the journal.
You lift the arm up drop the paper in pull the end of the paper forward and then close the arm back down on top.
Decimal point
If you are typing in an amount DO NOT use the decimal point £1.99 is entered as 199, then use dept button.
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