Returns Policy

Returns Policy

We sell commercial equipment and therefore any orders accepted (by any of our sales channels) are classed as B2B or ‘business to business’. These transactions are not covered by Public Consumer Law but are covered by Business Law.

Please note: None of our goods are sold on a trial basis, so customers should thoroughly check specifications and suitability before ordering, if you require any help or guidance before purchasing, please call our customer service department on 0800 161 5622 for free advice.

We will only accept returns under the following conditions:
• The Box is unopened
• The Machine has not been used
• All parts and items are still in the original packaging

Returned goods will only be accepted within 14 days of delivery if they are correctly packed in the original packaging with all original manuals, keys and parts.

Items which cannot be returned are:
• Ink Cartridges
• Wet covers
• Spare parts
• Paper rolls
• Programming services

If items are returned with any parts missing, we will refund you less the charges for the missing items. Please note delivery costs are non-refundable.
Customers are responsible for the returning goods, ensuring proof of delivery is received. We recommend using https://www.dpd.co.uk/ where you can book a parcel to send and drop it at a DPD local shop (there are thousands) for under £8.

Damages

Any damage, or incomplete items, must be reported to Cash Register Group within 48 hours of receiving the item. When contacting us, please have your invoice number and the serial number of the cash register to hand.

Warranty Process

All cash registers come with a 12 month warranty provided and serviced by the Manufacturer. This covers any hardware faults not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your Cash Register serial number.

Casio Products Returns Process: We submit a warranty claim on your behalf, Casio will contact you with a RMA number and collect the machine via Parcelforce and take it back to their service centre for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.

Sharp Products Returns Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broke / snapped), if not we submit a RMA to Sharp UK, this will issue out a like for like new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you.

Returns Address
Cash Register Group, 
Unit 5 Bramery Business Park, 
Alstone Lane, 
Cheltenham, 
GL51 8HE