Warranty Process

All items^* purchased from Cash Register Group come with a 12-month manufacturer’s warranty, unless otherwise stated in the product description. This warranty covers hardware faults that are not the result of accidental damage (e.g., water damage) nor for the result of the item being modified in any way.

If your product develops a fault within 12 months of delivery, please contact us first by phone at 0800 161 5622 or by email. Please include your item's serial number when submitting a warranty claim.

Important: Some manufacturers require a completed warranty card to be returned (by post or email). Failure to return this may result in warranty rejection.

^*Exceptions: Products with moving parts (such as cash drawers) are covered by a 6-month warranty only, due to expected wear and tear. Claims for these products require photographic evidence of the fault.

Note: Damage resulting from misuse or accidental incidents is not covered and will incur labour and parts costs.

Warranty Procedures by Brand

CRG & Zonerich Products

• Issue assessed over the phone (to check if repairable by customer).
• If not repairable, an RMA (Return Merchandise Authorisation) is issued.
• Item collected and sent to the CRG service centre for repair or replacement.

Sunmi, Imin, Vmax Products

• RMA request submitted to UK service centre.
• A free return label is provided for return shipping.
• Item is inspected, repaired, and returned to you.

Casio Products

• CRG submits a warranty claim on your behalf.
• Casio contacts you with an RMA number and arranges collection via Parcelforce.
• Item inspected and repaired; if unrepairable, a new unit is issued.

Sharp Products

• Issue diagnosed by phone.
• If not repairable, RMA submitted to Sharp UK.
• You will receive an email with a return label for collection.
• Item inspected and repaired; if unrepairable, a replacement unit is provided.

Olivetti Products

• Issue diagnosed by phone.
• If not repairable, RMA submitted to Olivetti UK.
• CRG arranges collection and service centre delivery for repair or replacement.

Sam4s Products

• Issue diagnosed by phone.
• If unresolved, RMA issued and collection (usually via DPD) arranged.
• Item inspected; if under warranty, repaired and returned to you.