12 Months Warranty
Warranty Process
All cash registers come with a 12-month warranty provided and serviced by the Manufacturer. This covers any hardware faults that are not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your Cash Register serial number. Please note that none of the manufacturers are able to supply a loan machine during any downtime. Please also note that we cannot be held liable for any programming or report data loss as warranties repairs often require a factory reset.
Casio Products Warranty Process: We submit a warranty claim on your behalf, Casio will contact you with an RMA number and collect the machine via Parcelforce and take it back to their service center for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.
Sharp Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Sharp UK, this will issue out a like for like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.
Olivetti Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), We identify the issue over the phone to identify the issue. If it cannot be resolved, we will submit an RMA for you with the Service center. We will collect the item (usually via DPD) and inspect the item for the issue. IF covered by the warranty, the machine will be repaired and sent back to you.
Sam4s Products Warranty Process: We identify the issue over the phone to identify the issue. If it cannot be resolved, we will submit an RMA for you with the Service center. We will collect the item (usually via DPD) and inspect the item for the issue. IF covered by the warranty, the machine will be repaired and sent back to you.
All cash registers come with a 12-month warranty provided and serviced by the Manufacturer. This covers any hardware faults that are not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your Cash Register serial number. Please note that none of the manufacturers are able to supply a loan machine during any downtime. Please also note that we cannot be held liable for any programming or report data loss as warranties repairs often require a factory reset.
Casio Products Warranty Process: We submit a warranty claim on your behalf, Casio will contact you with an RMA number and collect the machine via Parcelforce and take it back to their service center for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.
Sharp Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Sharp UK, this will issue out a like for like-new machine. Once you are in receipt of the new machine, they will collect the faulty machine from you. Please note if we aren't able to collect the original damaged machine you will be charged for the replacement machine.
Olivetti Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), We identify the issue over the phone to identify the issue. If it cannot be resolved, we will submit an RMA for you with the Service center. We will collect the item (usually via DPD) and inspect the item for the issue. IF covered by the warranty, the machine will be repaired and sent back to you.
Sam4s Products Warranty Process: We identify the issue over the phone to identify the issue. If it cannot be resolved, we will submit an RMA for you with the Service center. We will collect the item (usually via DPD) and inspect the item for the issue. IF covered by the warranty, the machine will be repaired and sent back to you.