Call us Today0800 1615 622
Show Prices
Ex VATInc VAT

12 Months Warranty

Warranty Process

All items* come with a 12-month warranty (unless stated overwise in the description) provided and serviced by the Manufacturer. This covers any hardware faults that are not caused by accidental damage (i.e. water damage). If your machine develops a fault within 12 months of the delivery date, please contact Cash Register Group on 0800 161 5622 in the first instance complete with your item serial number. Please note that none of the manufacturers are able to supply a loan machine during any downtime. Any machines that came with a warranty card must be completed and returned either to us - via post or email.

*Items that have moving parts (such as cash drawers) come with a 6-month warranty only - due to the nature of how they are used and excessive force can damage either the runners or the locking mechanism. If the item develops a fault within 6 months - photographic evidence will need to be provided.

CRG Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we provide an RMA to you. We will then organize a pick-up of the item and it will come to the CRG service center for repair or replacement.

Casio Products Warranty Process: We submit a warranty claim on your behalf, Casio will contact you with an RMA number and collect the machine via Parcelforce and take it back to their service center for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.

Sharp Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Sharp UK, which will trigger an automatic collection of the item (please note they will contact you via email to send you a label to print out and affix to the box). The item will go back to the service center for inspection. They will repair the item (if applicable) if it’s not repairable, then a brand-new machine is issued to you.

Olivetti Products Warranty Process: We identify the issue over the phone to see if it’s a repairable job (i.e. something has physically broken/snapped), if not we submit an RMA to Olivetti UK. We will then organize a pick-up of the item and it will come to the CRG service center for repair or replacement.

Sam4s Products Warranty Process: We identify the issue over the phone to identify the issue. If it cannot be resolved, we will submit an RMA for you with the Service center. We will collect the item (usually via DPD) and inspect the item for the issue. IF covered by the warranty, the machine will be repaired and sent back to you.

UK’s No.1 Cash Register Specialist

The Cash Register Group supplies Cash Registers and EPOS equipment to the UK, Eire and Europe. We sell machines for retail and hospitality businesses. If you are a new startup or existing user, we can advise and support your solution.

We will beat any price our competitors dare to offer. So if you see any website advertising a better price, please feel free to call us on 0800 1615 622 and ask for that price to be beaten, maybe not by a mile, but it will be beaten.

4.84/5 (Excellent)(1026 Reviews)
Truffles

Very pleased with our purchase. Also everyone was so helpful

Colin

Quick next day delivery. Very easy to set up & operate all looks good. Replaces old unit terminal POS1 which was starting to breakdown.

SHELAGH

The website is easy to use and very clear to understand. Item came on the date promised and well packaged. Waiting for the item to charge up before use but so far I am very pleased.

View all reviews ›